FAQs

Clear Answers from the Team You Trust

At Walden Plumbing & Heating, we understand that hiring a contractor can come with a lot of questions — about pricing, timelines, emergencies, and more. We’ve compiled the most frequently asked questions we get from customers across Walden, NY and the Hudson Valley.


If you don’t see your question answered here, give us a call at (914) 213-0946 — we’re happy to help.

General Company Questions

  • How long have you been in business?

    We’ve proudly served the Walden community since 1975. We are a family-owned and operated second-generation company with nearly 50 years of trusted service in plumbing, heating, and cooling.

  • Are you licensed and insured?

    Yes. Walden Plumbing & Heating is fully licensed and insured for all plumbing and HVAC work in the state of New York. We follow all building codes, permit requirements, and manufacturer guidelines.

  • What areas do you serve?

    We service:

    • Walden, NY
    • Montgomery
    • Pine Bush
    • Newburgh
    • Middletown
    • Orange County and nearby Hudson Valley towns

Plumbing Service FAQs

  • Do you offer emergency plumbing services?

    Yes. We provide emergency plumbing repair for burst pipes, sewer backups, water heater failures, and other urgent issues. Call us directly for emergency response.

  • What types of plumbing work do you handle?

    We provide:

    • General plumbing repairs
    • Drain cleaning and clog removal
    • Emergency service
    • Toilet, sink, and faucet repairs
    • Water heater service (standard and tankless)
    • Well pumps and pressure tanks
    • Sump pump installation and maintenance
    • Re-piping and leak detection

  • Do you work on well systems and pressure tanks?

    Yes. We specialize in well pump replacements, pressure switch diagnostics, and tank system repairs for rural and private water systems.

Heating FAQs

  • Do you work on furnaces and boilers?

    Yes. We install, service, and repair:

    • Gas and oil furnaces
    • Hot water and steam boilers
    • Heat pumps
    • Radiant floor heating
    • Baseboard systems
    • Hybrid heating systems

  • Do you offer seasonal heating maintenance?

    Yes. We provide furnace cleaning and boiler tune-ups in the fall to prepare your system for winter. Maintenance improves efficiency and reduces breakdown risk.

  • Can you service older heating systems?

    Absolutely. We’ve worked on systems over 20 years old and can help you weigh repair vs. replacement when neede

Cooling & AC FAQs

  • What AC systems do you install and repair?

    We work on:

    • Central air conditioning systems
    • Ductless mini-splits
    • Heat pump cooling
    • High-efficiency inverter systems
    • Smart thermostat integration

  • When should I schedule AC maintenance?

    We recommend spring tune-ups to clean and prepare your system for the summer. Regular maintenance helps reduce breakdowns and keeps energy bills low.

  • How long does an AC installation take?

    Most standard installations are completed in one day. Larger systems or homes needing ductwork may take 2–3 days.

Water Heater FAQs

  • Do you install tankless water heaters?

    Yes. We install and service both standard tank and tankless on-demand water heaters from brands like Navien, Rheem, and Bradford White.

  • What are signs my water heater needs service?

    Call us if you notice:

    • No hot water
    • Discolored water
    • Water leaking from the tank
    • Long recovery time after use
    • Rumbling or banging sounds

Generator FAQs

  • Do you install whole-home generators?

    Yes. We install and maintain standby generators powered by propane or natural gas. Our installations include load calculation, gas/electrical coordination, and transfer switch integration.

  • Will a generator power my whole house?

    Yes — depending on the system size. We’ll perform a load calculation to determine the right capacity for full or partial home backup.

Scheduling & Pricing FAQs

  • Do you provide free estimates?

    Yes. We offer free estimates for system installations, major repairs, and upgrades. For smaller repairs or diagnostics, we’ll explain any service call fees up front.

  • How quickly can you schedule service?

    In most cases, we offer same-day or next-day service for non-emergencies. During peak seasons (summer/winter), lead times may be slightly longer — but we prioritize urgent calls.

  • What forms of payment do you accept?

    We accept:

    • Cash
    • Check
    • Major credit cards
    • Some financing available for system installations

Do You Have More Questions?

If you need help with plumbing, heating, cooling, or backup power systems, Walden Plumbing & Heating is just a phone call away.